Deposits made via bKash, Nagad, or Rocket typically reflect in your pkok apps wallet within 5 to 15 minutes. During peak hours — especially before big matches or late at night — it can occasionally take up to 30 minutes.
If more than 30 minutes have passed and the funds still haven't appeared in your wallet, first check whether the transaction shows as "Successful" in your mobile banking app. If it does show as successful but hasn't arrived in your pkok apps wallet, email support@pkokapps.net immediately. Your email must include: the mobile number registered to your pkok apps account, the deposit amount (in BDT), the transaction ID or reference number, and the date and time of the deposit.
If a deposit fails — meaning your mobile banking app also shows it as "failed" or "cancelled" — the amount is typically returned to your mobile wallet within 24 hours. If you haven't received the refund by then, please contact us.
If more than 30 minutes have passed and the funds still haven't appeared in your wallet, first check whether the transaction shows as "Successful" in your mobile banking app. If it does show as successful but hasn't arrived in your pkok apps wallet, email support@pkokapps.net immediately. Your email must include: the mobile number registered to your pkok apps account, the deposit amount (in BDT), the transaction ID or reference number, and the date and time of the deposit.
If a deposit fails — meaning your mobile banking app also shows it as "failed" or "cancelled" — the amount is typically returned to your mobile wallet within 24 hours. If you haven't received the refund by then, please contact us.
The easiest way to view all active promotions and bonus offers on pkok apps is to log in and head to the "Promotions" or "Offers" section on your dashboard. All current offers are listed there, along with their terms.
pkok apps generally runs two types of promotions. First, ongoing offers — such as a first deposit bonus, reload bonus, and cashback — which are available year-round. Second, time-limited offers tied to events like the World Cup, IPL, or other major tournaments. These typically run for 7 to 30 days.
When new offers become available, notifications are sent to your registered email and mobile number — so keep email notifications turned on. If you have self-exclusion active, promotional messages will not be sent — Responsible Gaming Full details are on the page.
pkok apps generally runs two types of promotions. First, ongoing offers — such as a first deposit bonus, reload bonus, and cashback — which are available year-round. Second, time-limited offers tied to events like the World Cup, IPL, or other major tournaments. These typically run for 7 to 30 days.
When new offers become available, notifications are sent to your registered email and mobile number — so keep email notifications turned on. If you have self-exclusion active, promotional messages will not be sent — Responsible Gaming Full details are on the page.
Yes, some details can be updated directly from your account settings. After logging in, go to the "Profile" or "Account Settings" section where you'll have the option to change your email address, password, and notification preferences.
However, your mobile number, full name, and date of birth are tied to KYC verification, so these cannot be changed on your own. To update any of these details, email support@pkokapps.net directly. In your email, include your old mobile number, your new mobile number, and your National ID number for identity verification.
Mobile number change requests typically take 24 to 48 hours to verify. An OTP is sent to the new number to complete the process. Once changed, you won't be able to request another number change for the following 30 days.
However, your mobile number, full name, and date of birth are tied to KYC verification, so these cannot be changed on your own. To update any of these details, email support@pkokapps.net directly. In your email, include your old mobile number, your new mobile number, and your National ID number for identity verification.
Mobile number change requests typically take 24 to 48 hours to verify. An OTP is sent to the new number to complete the process. Once changed, you won't be able to request another number change for the following 30 days.
pkok apps is built primarily for Bangladeshi users, so the default language is Bangla. English is also supported on the platform.
To change the language, log in and look for a language selector near the top of the page or in the Settings menu — it's usually labeled "BN" or "EN". Select your preferred language and the entire interface will switch over instantly.
Keep in mind — changing the language only affects the interface text; your account details, balance, and gaming history remain completely unchanged. Your language preference is saved in settings, so it will stay the same the next time you log in. If you log in via a mobile browser or app, the language may default to your device's language setting — you can always override this manually in Settings.
To change the language, log in and look for a language selector near the top of the page or in the Settings menu — it's usually labeled "BN" or "EN". Select your preferred language and the entire interface will switch over instantly.
Keep in mind — changing the language only affects the interface text; your account details, balance, and gaming history remain completely unchanged. Your language preference is saved in settings, so it will stay the same the next time you log in. If you log in via a mobile browser or app, the language may default to your device's language setting — you can always override this manually in Settings.
This is known as a wagering requirement — sometimes called a rollover. The key point is that bonus funds cannot be withdrawn directly; you first need to place a specified total amount in bets.
Here's an example to make it clear. Say you received a BDT 100 bonus with a 10x wagering requirement. To make that bonus withdrawable, you'd need to place a total of 100 × 10 = BDT 1,000 in bets. This doesn't have to happen all at once — it accumulates over time. After each bet, you can check how much of the wagering requirement you've completed in your dashboard or under the "Bonus" section.
A few things to keep in mind: not all games contribute equally toward wagering requirements — some may count at 50% or 25%. Always read the "Terms & Conditions" link on each bonus offer for the exact details. Once a bonus expires, both the bonus and any associated winnings will be forfeited. If you have any questions, reach out to support@pkokapps.net.
Here's an example to make it clear. Say you received a BDT 100 bonus with a 10x wagering requirement. To make that bonus withdrawable, you'd need to place a total of 100 × 10 = BDT 1,000 in bets. This doesn't have to happen all at once — it accumulates over time. After each bet, you can check how much of the wagering requirement you've completed in your dashboard or under the "Bonus" section.
A few things to keep in mind: not all games contribute equally toward wagering requirements — some may count at 50% or 25%. Always read the "Terms & Conditions" link on each bonus offer for the exact details. Once a bonus expires, both the bonus and any associated winnings will be forfeited. If you have any questions, reach out to support@pkokapps.net.
Yes, you can start with a small amount on pkok apps. The minimum deposit depends on the payment method. Generally, you can deposit from as little as BDT 50 via bKash, Nagad, or Rocket.
Keep in mind that minimum bet amounts vary by game. Some slots let you wager from as little as BDT 1, while certain Live Casino tables may have a higher minimum.
If you're playing for the first time, it's worth starting with a smaller amount, getting a feel for the platform, and then gradually increasing your stakes. This is Responsible Gaming— part of it. Only deposit what you're comfortable spending. To find out the specific limits for each payment method, Financial Transactions View the page.
Keep in mind that minimum bet amounts vary by game. Some slots let you wager from as little as BDT 1, while certain Live Casino tables may have a higher minimum.
If you're playing for the first time, it's worth starting with a smaller amount, getting a feel for the platform, and then gradually increasing your stakes. This is Responsible Gaming— part of it. Only deposit what you're comfortable spending. To find out the specific limits for each payment method, Financial Transactions View the page.
Yes, pkok apps offers betting on more than 20 sports alongside cricket — including football, tennis, badminton, basketball, and volleyball. The Premier League, La Liga, Bundesliga, and international football fixtures are covered with an extensive range of markets.
How to bet on football: after logging in Sports Betting Go to the section. From the sport list in the left-hand or top menu, select "Football". Then choose your preferred league or tournament — you'll see a list of ongoing and upcoming matches. Click on the match you want to bet on and a range of markets will open up — match result, total goals, handicap, and more.
Click on the odds you want and they'll be added to your bet slip. Enter your stake amount and hit the "Place Bet" button to confirm. You can also bet on matches that are already in progress — this is called in-play betting, and pkok apps supports it.
How to bet on football: after logging in Sports Betting Go to the section. From the sport list in the left-hand or top menu, select "Football". Then choose your preferred league or tournament — you'll see a list of ongoing and upcoming matches. Click on the match you want to bet on and a range of markets will open up — match result, total goals, handicap, and more.
Click on the odds you want and they'll be added to your bet slip. Enter your stake amount and hit the "Place Bet" button to confirm. You can also bet on matches that are already in progress — this is called in-play betting, and pkok apps supports it.