This page explains clearly how your personal data is collected, where it is stored, and how it is used. pkok apps believes privacy is a right, not a privilege.
This Privacy Policy applies to all users of the pkok apps platform (pkokapps.net). By using the platform, you are considered to have accepted this Policy.
When you register, play games, or place bets on pkok apps, certain information is stored in our system. You have the right to know what that information is, why it is collected, and how it is kept secure. This Privacy Policy exists to answer exactly those questions.
As Bangladesh's digital entertainment platform, pkok apps treats the privacy of its users as a top priority. We never sell your data, never share it with third parties for unsolicited advertising, and never disclose sensitive information without your consent.
This policy has been written in plain language — cutting through legal jargon to tell you clearly what we do, what we don't do, and what you can do. If you have any questions, write to us at support@pkokapps.net — we're happy to help.
Your data is never sold. Your payment details are not stored on our servers. You can request deletion of your data at any time.
Pkok apps collects three types of data — what you provide directly, what is generated automatically as you use the platform, and what comes through during payment processing.
| Data Type | What's Included | Purpose |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number, residential address | Account Registration & Identity Verification |
| Identity Verification (KYC) | Copy of National ID or Passport | Age & Identity Verification |
| Transaction Data | Deposit/withdrawal amounts, dates, and payment method references | Financial Records & Dispute Resolution |
| Gaming Activity | Betting history, game logs, win/loss records | Service Delivery & Responsible Gaming Monitoring |
| Device & Log Data | IP address, browser/app version, device model, login timestamp | Security & Fraud Prevention |
| Communication Records | Customer support queries and responses | Service Improvement & Record Keeping |
We do not store your payment card number or mobile banking PIN — these go directly to the payment gateway. We only retain the transaction reference number.
Pkok apps uses your data only for specific, defined purposes. Each of those purposes is clearly set out here.
We do not sell your data. We do not share it with ad networks. We do not send marketing emails without your consent. We do not pass your information to your contacts.
Pkok apps uses multiple layers of security to keep your data safe. Not just promises — real measures.
Encryption: All communication between your device and our servers is protected by TLS 1.3 encryption. Sensitive data stored in our database is secured with AES-256 encryption.
Access Controls: Your data is accessible only to staff who require it as part of their role. All access is logged and reviewed on a regular basis.
Third-Party Audits: Our security systems are regularly audited by independent cybersecurity experts. Any issues found are resolved quickly.
Data Retention Period: Data for active accounts is retained for as long as the account remains open. After account closure, data is deleted once legal retention requirements (typically 5 years) have been met. You may submit a request for earlier deletion.
In the event of a data breach or security incident, affected users will be notified by email within 72 hours. Full details of what data was affected and what steps have been taken will be provided.
Pkok apps uses cookies on its website and app. Cookies are small files stored in your browser or on your device. They are used to improve your experience and keep the platform secure.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security tokens | Deleted at end of session |
| Preference Cookies | Remembering your language, theme, and other settings | 1 Year |
| Analytics Cookies | Understanding which pages are used most (anonymised data) | 6 Months |
| Security Cookies | Detecting fraud and bots | 30 Days |
You can disable cookies from your browser settings. However, disabling essential cookies may affect the functionality of certain platform features. pkok apps does not use any third-party advertising or tracking cookies.
Your data belongs to you. pkok apps is committed to giving you full control over it. The following rights are yours.
You may request to see what data we hold about you. We will respond within 30 days of your request.
If any of your information is incorrect, you may request a correction. Most details can be updated directly from your account settings.
You may request deletion of your data after closing your account. Certain data may be retained where required by law.
You may request a copy of the data we hold about you — in a commonly readable format.
You may request that your data be used only for specific purposes — for example, opting out of marketing.
If you believe your privacy rights have been violated, you may file a complaint with us or with the relevant regulatory authority.
To exercise any of these rights, email us at support@pkokapps.net. Use the subject line "Data Protection Request". We will respond within 30 days of verifying your identity.
Pkok apps strictly prevents anyone under 18 from registering or using the platform. We never knowingly collect personal data from minors.
If we become aware that any minor's data is present in our system, it will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe your child has registered on pkok apps, please contact us immediately at support@pkokapps.net. We will locate the account, close it, and delete all associated data.
Pkok apps may update this Privacy Policy as needed. Changes may arise due to updates in the law, the addition of new services, or improvements to security.
You will be notified in advance by email for any significant changes. The date of the latest update is shown at the top of this page under "Last Updated". Continued use of the platform after any changes constitutes acceptance of the revised policy.
For any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us.
Email: support@pkokapps.net
Including "Privacy Policy" or "Privacy" in your email subject line will help us route your message to the right team faster. We aim to respond to all messages within 48 hours.
For more detailed support, visit our Help Centre View the page.
How pkok apps protects your privacy
All data transmitted between your device and our servers is encrypted with TLS 1.3. It cannot be intercepted or read in transit.
Your card number or mobile banking PIN never reaches our servers — it is processed directly by the payment gateway.
Only staff who need your data to do their job can access it. Every access is logged.
Our systems are regularly audited by independent cybersecurity experts. Any vulnerabilities identified are addressed promptly.
In the event of a security incident, affected users will be notified by email within 72 hours. Nothing is hidden.
After your account is closed, you may request that your data be deleted. Unless we are required by law to retain it, we will erase it within 30 days.
Answers to the two most common questions from new members